Cancellations & Transfers Policy
Please read the following Policy for Cancellations and Transfers carefully prior to booking your program! Canada West Mountain School (CWMS) recommends purchasing optional 3rd party Trip Cancellation insurance to protect your investment with us in case unforeseen events cause you to be unable to attend a program you are registered in.
In order to provide the best level of service and ensure our staffing for each program is not interrupted, all Cancellations, Changes, and Transfers affecting your booking are as follows:
Programs 3 days or LESS in length
- Cancellations, transfers and date-changes are allowed up to 14 days before the first day of the program. A $30 administration fee will apply to each registered person.
- Cancellations made 14 days or less before the first day of the program are not eligible for transfer or refund.
- Participants may replace themselves with another person at no cost, provided the new participant meets all pre-requisites for the program
Programs 4-13 days or LESS in length:
- Cancellations, transfers and date-changes are allowed up to 30 days before the first day of the program. A $75 administration fee will apply to each registered person.
- Cancellations made 30 days or less before the first day of the program are not eligible for transfers or refunds.
- Participants may replace themselves with another person at no cost, provided the new participant meets all pre-requisites for the program
Programs 14 days or MORE:
- Cancellations, transfers and date changes are allowed up to 90 days before the first day of the program. A $100 administration fee will apply to each registered person.
- Cancellations made between 90 days and 60 days before the first day of the program will receive 50% of the program fee refunded.
- Cancellations or transfers made 60 days or less before the first day of the program are not eligible for refunds.
Custom Programs:
- Each Custom Program will have separate cancellation policies – please ensure you discuss this with our staff at the time of the booking
Health or Injury related cancellations:
- Participants who request to cancel due to a medical or injury reason may be eligible for a credit to be applied to future Canada West Mountain School programs; or, participants may be allowed to re-schedule their program to another available date.
- Conditions apply and a medical note may be required.
- For all cancellation or transfer requests, please contact the Canada West office directly.
